Frequently asked questions
FAQ
1. When will I receive my order?
We ship worldwide 🌍.
Processing time takes 1–3 business days, and delivery usually takes:
Worldwide: 5–12 business days
Delivery times may vary during holidays or busy periods.
2. How can I track my order?
You will receive a tracking number by email as soon as your order is shipped.
If you haven’t received it after 4–5 days, feel free to contact us at:
📩 tikknova.info@gmail.com
3. Can I modify or cancel my order?
Yes — if you contact us within 12 hours after placing your order.
After this delay, your order will already be in processing and can no longer be changed.
4. I entered the wrong address. What should I do?
Contact us immediately at:
📩 tikknova.info@gmail.com
If your order has not been processed yet, we will update the address for you.
5. What are the shipping costs?
Shipping costs are calculated at checkout based on your location and order weight.
We offer worldwide shipping.
6. My order arrived damaged. What should I do?
Although rare, shipping damage can happen.
Please email us:
Your order number
A photo of the damaged item
Once verified, we will send you a replacement free of charge.
7. Do you accept returns?
Yes. You can request a return within 14 days of receiving your order.
Products must be:
Unused and in original condition
In their original packaging
With all tags included
➡️ See our full Refund Policy for more details.
8. Who covers the return shipping cost?
Return shipping is the responsibility of the customer.
A 25% restocking fee also applies to all returns.
9. How can I contact customer support?
Our support team is here to help!
📩 tikknova.info@gmail.com
We typically respond within 24–48 hours.